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Posted onTrustindex verifies that the original source of the review is Google. From the first moment we walked into the showroom outside Truro we were impressed by the clever layout of the woodburners and stoves on display. They have installed a genius shared flue system which enables the stoves to be lit to demonstrate the look of each one. Several were lit at the time of our visit which was early summer, most effective. Sarah one of the owners of the company was delightful and very helpful when we visited the showroom. We had only decided to drop in to see what their stoves were like at WOODBURNERS and Fires Southwest but were so impressed that we decided to not shop around but to book a home assessment for a quote. The home visit was arranged for two days later whilst we were in the showroom with Sarah. The owner of the business arrived at our home on time as arranged and thoroughly inspected the existing fire and flue and by the end of the day we received a quote for a new WOODBURNER and flue including for the installation of the new fire and the removal and disposal of our existing. The installation team were booked for a couple of weeks later. They arrived on time and quickly and faultlessly prepared our sitting room for the removal of the old woodburner and installation of the new flue. They first removed the fire and then swept before installing the flue and new stove. They had all the right equipment for the job in hand. When finished, they tidied up and then lit the fire for us to demonstrate how this type of woodburner works. It was a very good demonstration and covered all that we needed to know. The installation team had completed the work in a morning and left our property with no trace that they had been in our home, other than leaving behind a sparkling new woodburner! An immaculate installation and demonstration from a well trained, polite and professional team. The old woodburner was collected the following day. We are delighted with the new woodburner, it’s perfect for our 19th century Cornish farm house. Even though its smaller than our old fire it’s more efficient which is brilliant because it means that we need to burn less wood to achieve the sort of temperatures that we need in our old cottage. The best thing is that the woodburner is British made in Devon. We would highly recommend WOODBURNERS And Fires Southwest to anyone wishing to either upgrade their existing woodburner or install from scratch. It’s been a really great experience dealing with them. We have asked WOODBURNERS and Fires Southwest to carry out our annual chimney sweeping on our new woodburner and for another stove that we have at our property. We’re in their diary so will be reminded closer to the time by Sarah who will book in a suitable day for that to be done for us. We are very satisfied customers.Posted onTrustindex verifies that the original source of the review is Google. From the initial telephone call, consultation and installation everything was 1st class! We cannot recommend Woodburners & Fires Southwest enough. Clean and tidy, Neat and thorough. Everything was explained in detail and several options were offered prior to us choosing which Fire was most suitable to our needs and budget. We were given a date for installation. The installation team arrived promptly and worked Fastidiously with Absolute attention to detail. They were respectful of our property and explained concisely every step of the process.Posted onTrustindex verifies that the original source of the review is Google. Very good service with friendly informative employees. Sourced and fitted parts for our stove and serviced it at the same time. Will be using them annually.Posted onTrustindex verifies that the original source of the review is Google. Wow, Wow, Wow, Kean and James arrived exactly on time, professional from start to finish, even painted where they had made marks. No extra charges to the quote even though had to make some changes, came back as we had to go out to advise us how to use the stove correctly. What I like about the stove as well , these are made in Devon and much better than other stoves we've had in the past, and good value. If we could give them 11 stars we would, they're amazing. Thankyou to you all and Sarah at Woodburners & Fires Southwest.Posted onTrustindex verifies that the original source of the review is Google. Fantastic service from the start, Kean gave us great advice regarding the stove we had, from this we decided to replace it. Again Kean helped us to find a stove which met our needs but also was cost efficient. Now we have a beautiful new stove. Look forward to seeing you in a year for the annual service and sweep. We would highly recommend.Posted onTrustindex verifies that the original source of the review is Google. Brilliant service so friendly did great job clean and efficient and a really good result at the end we are coughed go bitsPosted onTrustindex verifies that the original source of the review is Google. Timely, knowledgeable, clean - definitely a five star service as far as I am concerned. Many thanksPosted onTrustindex verifies that the original source of the review is Google. Skilled, efficient and love our new fireplace, would definitely recommend themPosted onTrustindex verifies that the original source of the review is Google. Welcoming showroom with a great choice . Sarah and Kean are both patient, knowledge and easy to speak with. It was great to find a stove made fairly locally (in Devon), superb quality and at a good price. Kean surveyed our fireplace and chimney and gave great advise on our hearth and ventilation. Sara couldn't have been more helpful, she is a real star. The installation went smoothly and everything was left very clean and tidy. I would highly recommend this brilliant team.Posted onTrustindex verifies that the original source of the review is Google. Fantastic from start to finish! So pleased with how the woodburner looks in our shepherd’s hut. Thank you!Load more