Woodburners & Fires Southwest

Privacy Policy

Last updated: 1 May 2026

Woodburners & Fires Southwest is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Woodburners & Fires Southwest
Unit 1 Space2work, Cornwall Business Park West, Scorrier, Redruth, TR16 5FG
Email: woodburnerssouthwest@gmail.com | Phone: 01209 912181

2. What Personal Data We Collect

Contact information: name, email, phone, and address when you submit an enquiry or book a survey.
Communication data: content of messages or enquiries you send to us.
Technical data: IP address, browser type, and pages visited (via cookies and analytics).
Transaction data: details of services you have requested or purchased.

3. How We Collect Your Data

When you complete a contact or enquiry form on our website.
When you email, phone, or visit us directly.
When you book a free survey or request a quote.
Automatically via cookies and analytics tools when you browse our website.

4. Why We Use Your Personal Data

To respond to enquiries and provide quotes (Legitimate interests / Contract)
To arrange and carry out surveys and installations (Contract performance)
To improve our website and services (Legitimate interests)
To comply with legal obligations (Legal obligation)
To send marketing communications — only with your consent (Consent)

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share it with trusted service providers who help us operate our website or deliver our services, and with legal authorities where required by law.

6. How Long We Keep Your Data

Enquiry and contact data: up to 2 years from the date of last contact.
Customer and transaction records: up to 7 years to comply with financial and legal obligations.
Marketing consent records: until you withdraw your consent.

7. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing. Contact us at woodburnerssouthwest@gmail.com. You also have the right to complain to the ICO at https://ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us